Privacy Policy
We value your privacy at GatherHollowPilot
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather data you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and specific preferences for your floral needs. We also collect payment details when you place orders, though this is securely handled by our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery times, and budget requirements. This helps us deliver a service that is tailored to your business.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill floral orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GatherHollowPilot respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the security of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to keep it protected. This entails secure storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is stored in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information during communication between your browser and our services.
Limited Access
Only personnel who require information to deliver services have access to customer data.
Although we deploy robust security measures, no method of internet transmission is entirely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may have the right to access, rectify, delete, or limit how your information is used.
To exercise these rights, please reach out using the contact information provided at the end of this policy. We will respond to requests within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention periods vary by the type of data and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies enable us to remember your preferences and evaluate site performance.
You can manage cookie settings via your browser's preferences. Note that disabling certain cookies may impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only GatherHollowPilot and our site. We are not accountable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any external sites you reach via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We recommend reviewing this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
GatherHollowPilot Privacy Unit
45 Flower Market Street, London
London, United Kingdom WC2E 9HP
Email address: [email protected]
Phone number: +44 20 7946 0746
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as you can about your request. We strive to respond to all privacy requests within a week.